e-App

Step-by-step Instructions

Transfer In From Another RESP Provider

Steps to create an e-App for a Transfer In:

1. Enter Subscriber Information
   

2. Enter Beneficiary Information
   

3. In Beneficiary Plan Information section, tick the box next to ‘Plan Transfer In from another RESP provider’
   

4. Enter the following into the Beneficiary Plan Information section:
   

If Transferring into a Family Single Student Plan:

1. Plan Type: Family Single Student Plan
   

2. Deposit Frequency: one-time
   

3. Initial deposit amount: leave blank
   

4. Initial deposit method: leave blank
   

5. Initial Deposit Date: leave blank
   

If Transferring into a Flex First Plan with no ongoing deposits:

6. Plan Type: Flex First Plan
   

7. Deposit Frequency: one-time
   

8. Initial deposit amount: leave blank
   

9. Initial deposit method: leave blank
   

10. Initial Deposit Date: leave blank
    

If Transferring into a Flex First Plan with ongoing deposits:

11. Plan Type: Flex First Plan
    

12. Deposit Frequency: Any
    

13. Initial deposit amount: Amount subscriber will be depositing by PAD or cheque, not including the amount being transferred from the other RESP provider
    

14. Initial deposit method: PAD (recommended) or Domestic Cheque
    

15. Initial Deposit Date: Date subscribers will be making their first deposit by PAD or Cheque
    

16. Ongoing deposit amount: Amount subscriber will be depositing on an ongoing
    

17. Ongoing deposit method: PAD (recommended) or Domestic Cheque
    

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18. Ongoing Deposit Date: Date subscribers will be making their first ongoing deposit
    

19. TCG: Amount of TCG not including amount to be transferred in to the agreement, only including ongoing deposits.
    

20. Special Instructions: Indicate whether funds transferred will be deposited towards existing TCG (allowing subscribers to reach the TCG sooner), or whether Customer Operations should send a TCG increase form to the subscribers for the amount being transferred in.
    

5. Plan Transfer In section:
   

1. Will QESI be included in this plan transfer?: Tick this box if subscriber has received QESI at the previous RESP provider.
   

2. Is transfer in from another RESPDAC member? Tick this box if plan is being transferred from other RESPDAC members: Global , Heritage, and Universitas. If ticked user will need to complete all fields in the ‘Sending RESPDAC Member Information.
   

3. Customer Contract Number: The agreement number or contract number from the transferring institution
   

4. Transfer From Financial Institution Name: You can use the dropdown to select the name, or type the name if not found in the dropdown list
   

5. Address fields: Enter postal code first. If online, Canada Post Data will be used to fill in other address fields. If offline, enter all address fields. This address will be used to mail the transfer forms to the Transferring Financial Institution.
   

6. Is the beneficiary the same?: If beneficiary on other plan is different, de-select this box. You will then need to fill in details regarding the beneficiary on the plan being transferred.
   

6. Complete all other fields
   

7. Click Validate and Save
   

8. Click Close
   

On the Application Documents screen:

9. Add any required forms – e-App will prompt you to add the transfer forms
   

10. Click Review/Sign Documents
    

11. Collect All Signatures
    

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12. Insert USB Memory Card and click Save to Disk
    

13. Upload Application
    

Process after agreement is approved for Agreements without ongoing deposits:

1. Agreements will be created with a status of ‘Pending’.
   

2. Customer Operations will send all transfer forms to the transferring institution.
   

3. When cheque is received from the transferring institution, agreement status will be changed to
   

‘Active’ and funds received will be allocated to principal, grants and income.

4. Sales Representative will be paid commission once agreement status is ‘Active’.
   

5. Transfer is complete.
   

Process after agreement is approved for Flex First Agreements with ongoing deposits:

1. Agreements will be created with a status of ‘Active’.
   

2. Sales Representative will be paid commission on the current TCG (excluding the amount of the transfer).
   

3. Customer Operations will send all transfer forms to the transferring institution.
   

4. Regular deposits will begin as indicated on the application form.
   

5. When cheque is received from the transferring institution, if instructions are to use transferred funds towards existing TCG, funds will be deposited and transfer is complete.
   

6. When cheque is received from the transferring institution, if instructions are to increase TCG by the amount being transferred in, Customer Operations will send a TCG increase form to the subscribers.
   

7. When signed TCG increase form is received and approved, TCG will be increased and sales representative will be paid commission.
   

8. Transfer is complete.