Steps to Follow if e-App is Stuck in Offline Mode

Steps to Follow if e-App is Stuck in Offline Mode


e-App


Step-by-step Instructions





Steps to Follow if e-App is Stuck in Offline Mode





Some Sales Representatives have encountered an issue logging into e-App where the user sees the message: “Error reaching server, switching to offline mode”



If you see this error, and you have confirmed that you are connected to the internet, please follow the steps below to connect to the server and get e-App back online:



  1. Close e-App


  1. Click on the e-App icon to open the e-App login screen


  1. Click on ‘Reset password?’


  1. Enter your portal password (not your e-App password) & click OK


  1. You will see the message: ‘You have been successfully authenticated. Now proceed to set a new password for e-App.’ Click OK


  1. Enter the password you want to use for e-App (it can be the same as the portal and/or it can be the same one you were already using)


  1. You will see the message: New password is set. Click OK


  1. You should now be online.



If you are still having an issue connecting, please contact sales force services.



















Updated 2018/06/13



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